Hey! I have a question:) I was supposed to get home today, I booked my ticket from Genova back to the Netherlands. However my last train got cancelled so I’m stuck in Frankfurt atm. Meaning that I have to continue my trip tomorrow.
I have an extra travelday over, one that I didn’t use. However the problem is that I can’t use this one because the app thinks that I’m already back in the Netherlands, meaning that I used my “inbounded” ticket/journey. Soooo what should I do tomorrow morning?
Best answer by rvdborgt
Hey! I have a question:) I was supposed to get home today, I booked my ticket from Genova back to the Netherlands. However my last train got cancelled so I’m stuck in Frankfurt atm. Meaning that I have to continue my trip tomorrow.
I have an extra travelday over, one that I didn’t use. However the problem is that I can’t use this one because the app thinks that I’m already back in the Netherlands, meaning that I used my “inbounded” ticket/journey. Soooo what should I do tomorrow morning?
Go to the station staff immediately (= now) and explain your case. They should take care of your accommodation for the night and your trip continuation tomorrow without any extra costs.
Hey! I have a question:) I was supposed to get home today, I booked my ticket from Genova back to the Netherlands. However my last train got cancelled so I’m stuck in Frankfurt atm. Meaning that I have to continue my trip tomorrow.
I have an extra travelday over, one that I didn’t use. However the problem is that I can’t use this one because the app thinks that I’m already back in the Netherlands, meaning that I used my “inbounded” ticket/journey. Soooo what should I do tomorrow morning?
Go to the station staff immediately (= now) and explain your case. They should take care of your accommodation for the night and your trip continuation tomorrow without any extra costs.
Hi
Yeah I managed to get home:) however I did pay for the hotel myself, do you think I can get that money back?
Happy to hear that! 
I cannot guarantee anything as that is up to the carrier so I encourage you to contact them directly.
You can contact Deutsche Bahn customer service at kundendialog@bahn.de.
Describe what happened (in short), that you didn't get help and had to find a hotel yourself. Include a scan of the hotel invoice or proof of payment and of your ticket (mobile Interrail: screenshot of the barcode for that day).
If they don want to reimburse, then you can go to:
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