Skip to main content
Solved

SJ seat copenhagen-stockholm (1st class)

M
Keeps calm and carries on
Forum|alt.badge.img+1

I am just mesmerized:

 

I booked seats on a direct train COP-STOCK 19 Aug. A week ago an email: train was canceled. 'rebook' not available' so canceled and new booking: unbelievable but true: the initial booking had breakfast included, hence the high price. The new booking however obligés me to take a local train copenhagen-malmo and then high speed to stock: WAY higher price without any food: 354 SEK 

 

Initial booking only had 286SEK ( 143sek per person) including breakfast. This train has no breakfast, and I didn't prebook any food, but have to pay way more.

Customer service function in their app does not work. And worst of all: no English booking confirmation.

 

I can cancel again off course. Some input would be much appreciated.

 

Thanks!

 

 

 

Köbenhavn H - Malmö C, Kan återbetalas 34.00
Köbenhavn H - Malmö C, Kan återbetalas 34.00
Malmö C - Sthlm Central, Kan återbetalas 143.00
Sittplats Ingår
Wi-Fi Ingår
Malmö C - Sthlm Central, Kan återbetalas 143.00
Sittplats Ingår
Wi-Fi Ingår
Att betala SEK 354.00
varav bokningsavg. 40.00 sek

 

 

 

Best answer by AnnaB

As the travel from Köpenhamn involves both Öresundståg and SJ you should not make the whole reservation at SJ. They will charge you for the travel with Öresundståg that you can travel for free with Interrail.

On sj.se you make the reservation from Malmö to Stockholm. Then you travel without reservation from Köpenhamn to Malmö.

View original
Did this topic help you find an answer to your question?

A
Railly clever
Forum|alt.badge.img+9
  • AnnaB
  • Railly clever
  • August 12, 2022

What is the departure time? 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
M
Keeps calm and carries on
Forum|alt.badge.img+1
  • maxlenssens
  • Keeps calm and carries on
  • August 12, 2022

11:07 copenh to malmo 

 

 

 

 

A
Railly clever
Forum|alt.badge.img+9
  • AnnaB
  • Railly clever
  • August 12, 2022

150 SEK per person is the normal fee for the sj high speed train in 1st class. If your departure is before 9 o'clock you get free breakfast.

I don't know what train your screen shot is from but I see lots of trains from Malmö to Stockholm on the 19/8.

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
Railly clever
Forum|alt.badge.img+9
  • AnnaB
  • Railly clever
  • August 12, 2022

As the travel from Köpenhamn involves both Öresundståg and SJ you should not make the whole reservation at SJ. They will charge you for the travel with Öresundståg that you can travel for free with Interrail.

On sj.se you make the reservation from Malmö to Stockholm. Then you travel without reservation from Köpenhamn to Malmö.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
M
1 person likes this
  • M
    maxlenssens
M
Keeps calm and carries on
Forum|alt.badge.img+1
  • maxlenssens
  • Keeps calm and carries on
  • August 12, 2022

Thank you, very helpful. And shame on SJ for ripping off people who don't read Swedish!

 

M
Keeps calm and carries on
Forum|alt.badge.img+1
  • maxlenssens
  • Keeps calm and carries on
  • August 12, 2022

Unbelievable, my ticket is 'refundable' yet they keep 40 SEK if I cancel.

So they have ripped me off twice

 

SJ is a total scam for non Swedish people, customer service unreachable, registerring only with swedish social security number.

 

 

A
Full steam ahead
Forum|alt.badge.img+4
  • Al_G
  • Full steam ahead
  • August 12, 2022
maxlenssens wrote:

Unbelievable, my ticket is 'refundable' yet they keep 40 SEK if I cancel.

So they have ripped me off twice

 

SJ is a total scam for non Swedish people, customer service unreachable, registerring only with swedish social security number.

 

 


If they cancel a service you should never refund the fare yourself, by doing that you are removing your rights to be accommodated based on your original booking as well as your entitlement to a (partial) refund based on any delay to your journey.

A
Railly clever
Forum|alt.badge.img+9
  • AnnaB
  • Railly clever
  • August 12, 2022
Al_G wrote:


If they cancel a service you should never refund the fare yourself, by doing that you are removing your rights to be accommodated based on your original booking as well as your entitlement to a (partial) refund based on any delay to your journey.

Good point.

When I cancelled a ticket for a train that SJ had cancelled I got the full amount of the ticket paid back so that would be the normal routine I presume. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Railmaster
Forum|alt.badge.img+9
  • rvdborgt
  • Railmaster
  • September 30, 2022
AnnaB wrote:
Al_G wrote:


If they cancel a service you should never refund the fare yourself, by doing that you are removing your rights to be accommodated based on your original booking as well as your entitlement to a (partial) refund based on any delay to your journey.

Good point.

When I cancelled a ticket for a train that SJ had cancelled I got the full amount of the ticket paid back so that would be the normal routine I presume. 

When a train is cancelled and the delay at your final destination is expected to be more than 60 minutes, you always have 3 options (in short; see Regulation 1371/2007 article 16 for the full text):

  1. Don't travel and have a full refund.
  2. Travel with the first available connection.
  3. Travel on a later date at your choice.

Railways are obliged to offer these options. Options 2 and 3 have to be without additional costs. With option 2, you're also entitled to compensation for delay.

That also means that only offering a refund is a breach of the EU Regulation, which certainly is not the normal routine, I should hope.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

Reply


Terms and Conditions & Privacy Policy