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Paper ticket reservation isssue (Spain)

  • October 31, 2022
  • 6 replies
  • 118 views
Zoe Steffensen

Hi,

I made a reservation for a train from Nimes to Barcelona on November 20 but was not given the option to opt-out of paper ticket delivery.

I provided the address and contact information of my Airbnb host but just received word that he won’t be able to sign for my package upon its delivery. I unfortunately won't be arriving in Monte Carlo until November 18- two days before my scheduled departure on the above train.

Given that I've purchased a Eurail mobile pass, can I obtain an electronic version of my seat reservation? I don’t have an address of my own to provide because I’m currently backpacking. I’ve tried getting touch with Eurail customer service via email and visited a help desk in Vienna but no one has been able to help; I’m getting anxious.

Best answer by Camilo.

Hi @Zoe Steffensen 

Unfortunately, for that route only a Paper reservation is provided. As @AnnaB mentioned above, it is important to verify with host/hotel if they are able to sign the delivery upon arrival before purchasing the Reservation. In your case, you can try making the reservation directly at the train station or as @cdwatkins19 suggested: travelling by TER train to Port Bou and a local train to Barcelona.

Have a lovely day! 

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6 replies

Angelo
Railmaster
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  • Angelo
  • Railmaster
  • 2072 replies
  • October 31, 2022

Hi, did you try to get in touch with Eurail Customer Service via this form?

https://eurail.zendesk.com/hc/en-001/requests/new

please write the exact date when you will travel, if it is soon, you will be prioritised. 

Do you have any questions? Feel free to ask in the community! Known languages: Deutsch, Italiano, English.
C
Full steam ahead
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There is no email option for this train. They only accept a paper reservation. You might need a plan B such as travelling by TER train to Port Bou and a local train to Barcelona. This will take a lot longer but is a much nicer journey.

BrendanDB
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  • BrendanDB
    BrendanDB
A
Railly clever
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  • AnnaB
  • Railly clever
  • 5997 replies
  • October 31, 2022

It is always important to check with the hostel/hotel/airbnb host that they can sign for the delivery before you order a reservation that is delivered by registered mail. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
Railly clever
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  • AnnaB
  • Railly clever
  • 5997 replies
  • October 31, 2022
cdwatkins19 wrote:

There is no email option for this train. They only accept a paper reservation. You might need a plan B such as travelling by TER train to Port Bou and a local train to Barcelona. This will take a lot longer but is a much nicer journey.

There are several ways to make this reservation and get the reservation by email. Please read more in the link below. 

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105/index2.html?postid=18423#post18423

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10646 replies
  • October 31, 2022
cdwatkins19 wrote:

There is no email option for this train.

Sure there is. It's just that Eurail doesn’t issue it.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Camilo.
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  • Camilo.Eurail Employee
  • Eurail Moderator
  • 357 replies
  • Answer
  • November 2, 2022

Hi @Zoe Steffensen 

Unfortunately, for that route only a Paper reservation is provided. As @AnnaB mentioned above, it is important to verify with host/hotel if they are able to sign the delivery upon arrival before purchasing the Reservation. In your case, you can try making the reservation directly at the train station or as @cdwatkins19 suggested: travelling by TER train to Port Bou and a local train to Barcelona.

Have a lovely day! 

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
seewulf
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  • seewulf
    seewulf

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