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Contact with customer service

mandarijn

Is there a way to contact (call/mail) the customer service without having a twitter or facebook account?

Best answer by Camilo.

Hi @mandarijn 

We encourage you to contact us via our Socials, such as Facebook, Instagram or Twitter. Otherwise, you can send a request through this link: https://eurail.zendesk.com/hc/en-001/requests/new

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slow train

4 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • 2402 replies
  • June 19, 2021

Ofcourse directly by email or mark @Nanja  as she is the Community Manager and she can connect you with the Customer Service department.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
mandarijn
  • mandarijn
  • Author
  • Right on track
  • 6 replies
  • June 19, 2021

A direct mailadres would be great. What is the mailadres of the customerservice?

slow train
seewulf
Railmaster
Forum|alt.badge.img+15
  • seewulf
  • Railmaster
  • 2402 replies
  • June 19, 2021
mandarijn wrote:

A direct mailadres would be great. What is the mailadres of the customerservice?


 I used once this email address and got a reply within 48hrs (removed by the moderator)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Camilo.
Forum|alt.badge.img+3
  • Camilo.Eurail Employee
  • Eurail Moderator
  • 357 replies
  • Answer
  • October 30, 2023

Hi @mandarijn 

We encourage you to contact us via our Socials, such as Facebook, Instagram or Twitter. Otherwise, you can send a request through this link: https://eurail.zendesk.com/hc/en-001/requests/new

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

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