I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?
Solved
Can't add Mobile Pass
Best answer by seewulf
Get in contact with customer support https://eurail.zendesk.com/hc/en-001/requests/new that they can recover your pass so that you can activate your pass once more
+15Get in contact with customer support https://eurail.zendesk.com/hc/en-001/requests/new that they can recover your pass so that you can activate your pass once more
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.