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Can't add Mobile Pass

  • September 10, 2021
  • 2 replies
  • 129 views

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?

Best answer by seewulf

Get in contact with customer support https://eurail.zendesk.com/hc/en-001/requests/new that they can recover your pass so that you can activate your pass once more

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2 replies

seewulf
Railmaster
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  • Railmaster
  • 2402 replies
  • Answer
  • September 10, 2021

Get in contact with customer support https://eurail.zendesk.com/hc/en-001/requests/new that they can recover your pass so that you can activate your pass once more


  • Author
  • Rail rookie
  • 1 reply
  • September 10, 2021

I got in contact, now i’m waiting for a response.


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