Skip to main content
Solved

Paper pass not yet received

Theresa Meintjes
Full steam ahead

I have not yet received my paper pass, delivery date was by 28 March. Can I change to mobile pass. I am leaving in 5 days time - this is getting urgent, I did email on Friday - but have had not response

Thanks

Best answer by Theresa Meintjes

Nanja, Thank you for the reply - how long does the refund take to process, I do not have unlimited funds just to purchase another mobile pass. Can the pass not be converted into a mobile pass, or the pass cancelled and a mobile pass issued. I am really desperate here. 

View original
    Did this topic help you find an answer to your question?

    10 replies

    seewulf
    Railmaster
    Forum|alt.badge.img+15
    • seewulf
    • Railmaster
    • 2402 replies
    • April 4, 2022

    @Nanja  seems to be urgent :)

    @Theresa Meintjes  can you provide Nanja with the email you used for your Coustomer service (that they can find your request :) )

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Theresa Meintjes
    Full steam ahead

    I have messaged Nanja, please confirm receipt @Nanja 

    seewulf
    Railmaster
    Forum|alt.badge.img+15
    • seewulf
    • Railmaster
    • 2402 replies
    • April 4, 2022

    She within usual business hours. So not before tomorrow :/
    Customer Service is usually longer in office maybe you get your answer overnight :)

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Theresa Meintjes
    Full steam ahead

    Good Morning, I have still not had a reply on my urgent query - I am running out of time

    N
    Railmaster
    Forum|alt.badge.img+8
    • Nanja
    • Retired Community Manager
    • 873 replies
    • April 5, 2022

    Hi Theresa, It is well received. Our customer support will look into it and get back to you. 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    N
    Railmaster
    Forum|alt.badge.img+8
    • Nanja
    • Retired Community Manager
    • 873 replies
    • April 5, 2022

    Hi, one of our agents replied to your message. They are looking into it. If it doesn't arrive in time for your travels, you can purchase a mobile pass from our website and we'll refund the paper one. The mobile Pass can be bought last minute and used right away. 

     

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    Theresa Meintjes
    Full steam ahead

    Nanja, Thank you for the reply - how long does the refund take to process, I do not have unlimited funds just to purchase another mobile pass. Can the pass not be converted into a mobile pass, or the pass cancelled and a mobile pass issued. I am really desperate here. 

    Theresa Meintjes
    Full steam ahead

    Nanja

    Please advise on the time it take to refund, and can the pass not just be exchanged for a mobile one

     

    N
    Railmaster
    Forum|alt.badge.img+8
    • Nanja
    • Retired Community Manager
    • 873 replies
    • April 6, 2022

    Hi Theresa, you can best reply to customer support directly for information on the refund as it can vary. Unfortunately it can't be converted as mentioned on our refund and exchange policy page. If you have any further questions about your particular order, please get in touch with Customer Support by replying to the last message. 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    Theresa Meintjes
    Full steam ahead

    I am getting no reply from customer service - will someone please give me a contact number - I have tried emailing - and do not get the problem sorted out. That is why I tried this platform. Time is running out. Surely if the delivery date is not met, someone should be responding as a matter of urgency

     

     

    Reply


    Terms and Conditions & Privacy Policy