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Barcode no showing

Jacqueline Templeman

I have a 3 month continuous pass I’m halfway through my trip (6 weeks of travel) my journey. Sometimes my app has glitches but normally they work out. I’m on a train from Vienna to Salzburg then to Munich then to Berlin. All in one day. My trip is saved, I have seat reservations, and the trip is saved to my pass. But when I select to show my pass the barcode does not show and it says I have no journeys that day. This time it has been hours and I’m on the train but the barcode is not showing. How do I get my ticket? 

    7 replies

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • 2404 replies
    • August 13, 2021

    Restart of App or Phone :)

     

    Via Salzburg and Munich sounds like a scenic detour :) 

     

    If there would be no strike in Germany the last 2 days you could catch a direct ICE to Berlin via Passau Nürnberg or the direct Railjet via Prague and Dresden :) 

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Jacqueline Templeman
    seewulf wrote:

    Restart of App or Phone :)

    I did that. I even deleted the app and re downloaded it. Logged out and logged back in. 

    seewulf
    Railmaster
    Forum|alt.badge.img+15
    • seewulf
    • Railmaster
    • 2404 replies
    • August 13, 2021

    Just red it few days back just to wait few minutes and try it once more 

     

    The mobile pass is still full of Bugs :/

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Jacqueline Templeman

    Yeah I read that too. I normally do that and normally it figured itself out. This time it is not working. Did not work or load for me to screenshot all night yesterday and is still not working today. It says I don’t have a ticket when I do. 

    N
    Railmaster
    Forum|alt.badge.img+8
    • Nanja
    • Retired Community Manager
    • 873 replies
    • August 13, 2021

    Hi, did you save your journeys (in the planner section) and added them to the one of your travel days onyour Pass (in the Pass section)? 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
    Jacqueline Templeman

    Yes. As I said, I’ve been using EU Rail for the past 6 weeks and I repeated the same steps for this trip as I have before. 

    N
    Railmaster
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    • Nanja
    • Retired Community Manager
    • 873 replies
    • August 13, 2021

    Just wanted to make sure you took the steps you need to take so that we can assist you in the best possible way. Did you already send a message to our Customer Support team, here? 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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