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I entered the wrong country of residence

MaiwennB

Hello, 

I have purchased a mobile interrail pass few weeks back for a trip in may/june and I realise just now that the country of residence is France. I am french but I live in Sweden and would start my trip from there.

Can you manage to change it by any chance? I plan on doing my first trip on May 12th.

Thanks a lot

Best answer by rvdborgt

If you live in Sweden, then your country of residence is Sweden.

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    9 replies

    mishy
    Keeps calm and carries on
    • mishy
    • Keeps calm and carries on
    • 17 replies
    • April 25, 2022

    Hey

    Did you contact the customer support team? Your country of residence might be amendable but I can’t guarantee.. If it’s not possible to amend, you would need to purchase a new pas with the correct info and get refund on the previous pass.

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • 10549 replies
    • Answer
    • April 25, 2022

    If you live in Sweden, then your country of residence is Sweden.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    MaiwennB
    • MaiwennB
    • Author
    • Rail rookie
    • 2 replies
    • April 26, 2022

    @mishy I’ve been trying to contacting them twice in 2 weeks and still no reply. I also tried facebook I also didn’t got an answer :( hopefully I’ll get a reply from them soon

    @rvdborgt I know but I made a mistake when filling the form :( 

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • 10549 replies
    • April 26, 2022

    OK. If your trip is in May or June, then you'll have to wait for customer service.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    Marion
    Full steam ahead
    Forum|alt.badge.img+3
    • Marion
    • Retired Eurail Moderator
    • 86 replies
    • April 28, 2022
    MaiwennB wrote:

    Hello, 

    I have purchased a mobile interrail pass few weeks back for a trip in may/june and I realise just now that the country of residence is France. I am french but I live in Sweden and would start my trip from there.

    Can you manage to change it by any chance? I plan on doing my first trip on May 12th.

    Thanks a lot

    Hi MaiweennB, If you live in Sweden, then your country of residence is Sweden. You can find here more information about the country of residence: https://www.interrail.eu/en/support/interested-in-interrailing/what-is-my-country-of-residence. Cheers,

    Please ask questions in the forum instead of sending me a private message, as I won’t be able to respond to those.
    Tarik Alam
    Keeps calm and carries on
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    • Tarik Alam
    • Keeps calm and carries on
    • 17 replies
    • May 11, 2022

    @MaiwennB 

    Hello, 

     

    Did you manage to change your country of residence?

    MaiwennB
    • MaiwennB
    • Author
    • Rail rookie
    • 2 replies
    • May 12, 2022

    Hello @Tarik Alam after a month I manage to reach customer service through twitter where I was told I could only buy a new pass (with the right country of residence) which would be exchanged with my old pass for a fee of 15€. 

     

    Tarik Alam
    1 person likes this
    • Tarik Alam
      Tarik Alam
    Stephanie Meyer

    @MaiwennB 

    I have the exact same problem.

    Did they change it before or after you used your first travel day? 

    What adresse did you put in when you did the purchase?

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • 5954 replies
    • July 1, 2022
    Stephanie Meyer wrote:

    @MaiwennB

    I have the exact same problem.

    Did they change it before or after you used your first travel day? 

    What adresse did you put in when you did the purchase?

    If you have started to use your pass, Customer Support can't do any changes to it.

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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