It's actually already updated in the App and in timetable 

Hey ​@rvdborgt. The edits for these are being updated and processed at the moment. They should be going out soon.

Not yet in the offline timetables.

I have just returned from a trip to Poland where I used a 3-day one-country Poland pass, mostly travelling around the Poznan area. Many of the local trains there are operated by Koleje Wielkopolskie (KW), newly added to the pass as described above.

However none of the ticket checks on KW trains worked, either their barcode readers cannot read the InterRail barcode, or the readers reported the pass as not valid. As most of the staff do not speak English (and I speak no Polish) this was sometimes very difficult to manage.  Some said “get a ticket next time” (which I did not). The description, in the Pass, of which operators are valid is not in Polish so the staff cannot read it.

I did not get arrested nor did I have to actually have to pay for an extra ticket (which I would have done if the staff really insisted) but it was very awkward sometimes.

KW management need to make sure their staff know the ticket is valid!

No problems on InterCity trains.

​@Eurail Community Moderator Maybe you could contact KW and ask them to inform their staff better and update their barcode readers?

It would of course be preferable for all validation to be done electronically but in the real world that is not something that is likely to be possible across every railway, even some countries that have fully embraced barcode-based ticketing for their own ticketing have failed to properly integrate Interrail passes.

Passholders should also have something official to show staff in circumstances where scanning is not possible or fails for technical reasons.

A fixed page or PDF linked directly from the pass with an up to date list of all valid countries/operators in English, the default language of the user and the official language/s of the country/region of the relevant operator.

It is not good enough that in these situations people who have passes and are using them on participating railways are left to their own skills to explain their ticket to ignorant and sometimes hostile staff or face demands for money, denial of travel or in extreme cases police involvement.

Hi everyone,
Quick update: although we had initially closed this topic based on internal feedback, confirming the cases were isolated and staff were properly trained, I reopened it now. Since July 2024, we’ve had an escalation process in place, and we’ll continue to monitor the situation closely.

If we see a pattern or increasing reports, we’ll escalate it with solid data on how many customers are affected. For now, let’s keep an eye on it and gather any relevant feedback.

Thanks for your input!
 

Camilo 

Should ​@Paul Steane send details to customer service of the trains where the staff did not recognise the pass?

I already added Paul’s text in my escalation card. I will keep you updated!

Have a nice day! 

I have been having the same problem with Polregio for years. If the bar code reader does not recognise the QR code then the ticket is considered invalid and not accepted. It’s that simple and that binary. Perhaps it’s a Polish cultural thing? It doesn’t surprise me at all that KW are the same.

The best you can hope for is to say “Angelski” to them and hope they decide they cannot be bothered.

As noted by ​@Al_G above, the app really does need some text in the each appropriate local language that can be shown to the ticket examiner. Ideally this would be a link to a page on each railway company’s own web site but that’s too much to hope for.

Hi ​@desperado, thanks for sharing your experience. We can imagine how frustrating that can be. We've already passed this kind of feedback to our team, including the suggestion to add local-language text in the app for ticket inspectors.