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Cancelled trains during inbound journey. How do we continue?

  • July 28, 2021
  • 6 replies
  • 408 views
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Hey! I have a question:) I was supposed to get home today, I booked my ticket from Genova back to the Netherlands. However my last train got cancelled so I’m stuck in Frankfurt atm. Meaning that I have to continue my trip tomorrow.

I have an extra travelday over, one that I didn’t use. However the problem is that I can’t use this one because the app thinks that I’m already back in the Netherlands, meaning that I used my “inbounded” ticket/journey. Soooo what should I do tomorrow morning?

Best answer by rvdborgt

Hey! I have a question:) I was supposed to get home today, I booked my ticket from Genova back to the Netherlands. However my last train got cancelled so I’m stuck in Frankfurt atm. Meaning that I have to continue my trip tomorrow.

I have an extra travelday over, one that I didn’t use. However the problem is that I can’t use this one because the app thinks that I’m already back in the Netherlands, meaning that I used my “inbounded” ticket/journey. Soooo what should I do tomorrow morning?

Go to the station staff immediately (= now) and explain your case. They should take care of your accommodation for the night and your trip continuation tomorrow without any extra costs.

6 replies

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Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • July 28, 2021

Hey! I have a question:) I was supposed to get home today, I booked my ticket from Genova back to the Netherlands. However my last train got cancelled so I’m stuck in Frankfurt atm. Meaning that I have to continue my trip tomorrow.

I have an extra travelday over, one that I didn’t use. However the problem is that I can’t use this one because the app thinks that I’m already back in the Netherlands, meaning that I used my “inbounded” ticket/journey. Soooo what should I do tomorrow morning?

Go to the station staff immediately (= now) and explain your case. They should take care of your accommodation for the night and your trip continuation tomorrow without any extra costs.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
seewulf
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Railmaster
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  • Nanja
  • Retired Community Manager
  • July 29, 2021

Hi @emmalorenza , just checking in to see if you managed to arrange it with the railway staff. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
seewulf
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  • emmalorenza
  • Author
  • July 30, 2021

Yeah I managed to get home:) however I did pay for the hotel myself, do you think I can get that money back? 

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Railmaster
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  • Nanja
  • Retired Community Manager
  • July 30, 2021

Happy to hear that! :relaxed: I cannot guarantee anything as that is up to the carrier so I encourage you to contact them directly.

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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Railmaster
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  • rvdborgt
  • Railmaster
  • July 30, 2021

You can contact Deutsche Bahn customer service at kundendialog@bahn.de.

Describe what happened (in short), that you didn't get help and had to find a hotel yourself. Include a scan of the hotel invoice or proof of payment and of your ticket (mobile Interrail: screenshot of the barcode for that day).

If they don want to reimburse, then you can go to:

  1. SÖP (Arbitration board)
  2. Eisenbahnbundesamt (German enforcement body for passenger's rights)
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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  • emmalorenza
  • Author
  • July 30, 2021

Ah thank you so much for the tip! I’m definitely going to check it out:))

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