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Question

Cant delete seat reservation from cart


For some reason, the website doesn’t let me delete a trip from my cart (a seat reservation I haven’t checked out). Because of that, it assumes I have used the two credits I have left, so I can’t book any other trips. 

5 replies

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  • Railmaster
  • 10611 replies
  • March 27, 2025

What happens when you try to delete it? Is there any error and if so, could you please post a screenshot?


  • Rail rookie
  • 2 replies
  • March 31, 2025

Hi there, the same problem is occurring for me.. I’ll attach a screenshot.

 


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  • Railly clever
  • 5988 replies
  • April 1, 2025

Are you travelling with DiscoverEU? The contact them for help? Only DiscoverEU uses reservation credits. 


  • Rail rookie
  • 2 replies
  • April 1, 2025

I’m not. I don’t have any credits. I just can’t delete anything from my cart even though it shows they are expired.. but they are still part of the total price..


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  • Railmaster
  • 10611 replies
  • April 1, 2025

Maybe cart is emptied if you delete cookies for eurail.com? In any case, if removing doesn't work, it's probably a bug, so contact customer support:

https://eurail.zendesk.com/hc/en-001/requests/new

Reservations for the train in the screenshot (and for France in general) are best made on www.raileurope.com (use "Add rail pass”). It's also cheaper there, more so if you pay in euros.

In general, use this page as a guide for reservations:

https://www.seat61.com/interrail-and-eurail-reservations.htm


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