March 16th I have booked reservations for a train on May 5th that had to be sent physically to me in the UK. The next day I have received a track and trace code. On the track and trace page however it doesn’t show any progress. I have replied to the first email on April 9th, and received an automated response that it was very busy and they needed more time on April 13th. Since then I haven’t received any email, so I have sent them a DM on Twitter on April 20th, a couple of hours later I got a response that they would check and follow up. I have reminded them yesterday morning, and today, but haven’t got any response since. I don’t see any phone number on the website and don’t know how to reach them. Does anyone have a phone number or a place I could go in London or Amsterdam?
Best answer by Anonymous
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