Hello, I'm on the train right now! Customer services closed, my global pass says I'm ready to travel, I keep on tapping frantically on the journeys on my trip, they're not uploading. What am I missing out??
Best answer by rvdborgt
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Help, I can't load journeys onto my pass!
Userlevel 7
+10
Do you have tried to use wi-fi or mobile data to use the app? Sometimes it helps. Or you can also try to add a trip manually. How to add trips manually.
- In My Trip, there should be a switch visible for each journey. You have to tap on that switch to add it to My Pass (or to remove it again). Is that switch visible?
- If you check in My Pass, how many travel days are there still left?
- Is the travel day for which you want to add a journey, already activated? If not, does tapping the switch mentioned above offer to activate a travel day? If it does, are you online? You need to be online to activate a travel day.
Additionally:
Is this on iPhone or Android? Which app version? (See More, scroll to the bottom.)
There have been problems on iPhone lately. One person was able to add a journey to My Pass after completely removing the journey from My Trip and then adding it again.
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