Solved

Missing reservation

  • 26 March 2023
  • 6 replies
  • 67 views

I have made two reservations for an outward journey and for the return journey. the cost of each has been deducted from my bank account but I have only received the reservation for the return journey in my mailbox. what now?

icon

Best answer by AnnaB 26 March 2023, 10:40

View original

6 replies

Userlevel 7
Badge +4

Were these made through the Interrail reservations service?

Same happened to me. Just get in touch with them and mention your travel date. They can find out if it’s got stuck somewhere

Userlevel 7
Badge +9

You can use the form in the link to contact Customer Support. 

https://eurail.zendesk.com/hc/en-001

 

Userlevel 7
Badge +9

Also check in the Reservations overview if the missing reservation is listed there. If so, then you should be able to download it from there.

Thanks everyone. I didn't get a reply from customer service on time, that's why I posted here. Same old same old I'm afraid

Userlevel 7
Badge +9

Did you check your reservations overview as suggested by @rvdborgt 

Userlevel 6
Badge +3

Hi @Brom 

If you still need help, please send me a private message. 

Have a nice day!

Reply