I am trying to make seat reservations for a train from Paris to Annecy on 30th July anytime after 12pm. It looks on the interrail.eu seat reservations site like there is availability on a number of trains leaving that afternoon. It lets me select the 1st class or 2nd class option, asks for my contact tel number and to confirm the details of the people travelling (pre-populated) and then takes me to a screen where I need to tick to accept the booking conditions (screen before payment). At this point it refreshes to say that “this leg of my journey is no longer available to book’ and that the leg will be removed from my basket. It doesn’t however remove it from my basket and also won’t let me edit and remove it!
Thinking that there might be issues with the website, I tried to complete a booking through the other suggested route - the website B-Europe. Here I was able to select a train with availability but could not complete registering the passenger details as it asks for a paper pass cover number - and we have bought mobile passes. The mobile pass numbers are not accepted.
I am really losing patience with this now and starting regret having purchased these tickets - as having designed our route and booked accommodation and Eurostar tickets it now looks like we can’t get to our destination or home again without selecting non-high speed trains.
Please can someone advise how I can book this train - it’s a TGV from Paris to Annecy any time after 12pm on 30th July for 4 people.
Best answer by AnnaBView original