Hi everyone,
I booked two tickets on the interrail website but I didn’t receive anything (paper ticket), and I travel tomorrow.
Can my ticket be found directly by the controller in the train?
Has anyone been in that case?
Thank you very much !
Théo
Solved
My ticket isn't arrived and I travel tomorrow
Best answer by rvdborgt
tommasit wrote:
Yes I mean reservation between Avignon TGV (France) and Zaragoza (Spain).
I booked a seat and I never received the paper ticket.
Can the train controller find my seat on its machine and let me enter in the train ?
That is unlikely. They won't know which seat has been booked for you and you don't have anything to prove you have a reservation.
You can try to book a new seat via SNCF but I doubt if there will still be availability for tomorrow. Try ASAP at an SNCF ticket office or via phone (they'll send it via email).
You will get a refund for the reservation that never arrived; request it via customer service.
Tickets? Do you mean reservations? Do you have a pass or are you referring to that? If reservations then where for?
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Yes I mean reservation between Avignon TGV (France) and Zaragoza (Spain).
I booked a seat and I never received the paper ticket.
Can the train controller find my seat on its machine and let me enter in the train ?
tommasit wrote:
Yes I mean reservation between Avignon TGV (France) and Zaragoza (Spain).
I booked a seat and I never received the paper ticket.
Can the train controller find my seat on its machine and let me enter in the train ?
That is unlikely. They won't know which seat has been booked for you and you don't have anything to prove you have a reservation.
You can try to book a new seat via SNCF but I doubt if there will still be availability for tomorrow. Try ASAP at an SNCF ticket office or via phone (they'll send it via email).
You will get a refund for the reservation that never arrived; request it via customer service.
- Community Manager
- 270 replies
Please cancel the reservation in your overview and reach out to our customer service team. You can make a new reservation either at the station or by phoning SNCF. Our team will refund the reservation accordingly.
Claudi. wrote:
Please cancel the reservation in your overview and reach out to our customer service team. You can make a new reservation either at the station or by phoning SNCF. Our team will refund the reservation accordingly.
I don't think cancelling yourself is a good idea because then often only part of the reservation will be refunded. However, when a reservation does not arrive in time, you're entitled to a full refund, which, as far as I know, can then only be requested via customer service.
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