Hi everyone,
I booked two tickets on the interrail website but I didn’t receive anything (paper ticket), and I travel tomorrow.
Can my ticket be found directly by the controller in the train?
Has anyone been in that case?
Thank you very much !
Théo
Best answer by rvdborgt
View originalTickets? Do you mean reservations? Do you have a pass or are you referring to that? If reservations then where for?
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Yes I mean reservation between Avignon TGV (France) and Zaragoza (Spain).
I booked a seat and I never received the paper ticket.
Can the train controller find my seat on its machine and let me enter in the train ?
Yes I mean reservation between Avignon TGV (France) and Zaragoza (Spain).
I booked a seat and I never received the paper ticket.
Can the train controller find my seat on its machine and let me enter in the train ?
That is unlikely. They won't know which seat has been booked for you and you don't have anything to prove you have a reservation.
You can try to book a new seat via SNCF but I doubt if there will still be availability for tomorrow. Try ASAP at an SNCF ticket office or via phone (they'll send it via email).
You will get a refund for the reservation that never arrived; request it via customer service.
Please cancel the reservation in your overview and reach out to our customer service team. You can make a new reservation either at the station or by phoning SNCF. Our team will refund the reservation accordingly.
Please cancel the reservation in your overview and reach out to our customer service team. You can make a new reservation either at the station or by phoning SNCF. Our team will refund the reservation accordingly.
I don't think cancelling yourself is a good idea because then often only part of the reservation will be refunded. However, when a reservation does not arrive in time, you're entitled to a full refund, which, as far as I know, can then only be requested via customer service.
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