Hello, it's urgent! I had a 4 days pass. I had booked trains for 2 days that I could not take because of the strikes. They were all the same. How do I get them back?
Thanks
Answer
Refund
Best answer by rvdborgt
Please contact customer service here:
https://eurail.zendesk.com/hc/en-001/requests/new
Include in your request when you need those travel days. Mention a concrete date, not "urgent” or "ASAP”.
For next time: please never activate your pass, travel days or inbound/outbound journeys in advance. There is no need to to that and you can only cancel them until midnight CET before they become valid.
Please contact customer service here:
https://eurail.zendesk.com/hc/en-001/requests/new
Include in your request when you need those travel days. Mention a concrete date, not "urgent” or "ASAP”.
For next time: please never activate your pass, travel days or inbound/outbound journeys in advance. There is no need to to that and you can only cancel them until midnight CET before they become valid.
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