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Reservation issues - after passenger details I'm taken back to the homepage

P

Hi, i have got 5 trips in my basket, fill out the details at stage 2, then when i click on the add passenger details button - it just takes me back to teh home page ?

Best answer by AnnaB

I have read somewhere that you should not try to add too many journeys at once when making the reservations. What happens if you make the reservation for only one journey at a time?

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    10 replies

    M
    Railmaster
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    • MartinM
    • Railmaster
    • 931 replies
    • June 30, 2022

    Hi Paul,

    for which routes are you trying to make reservations?

    P
    • Paul O
    • Author
    • Right on track
    • 8 replies
    • June 30, 2022

    London to Paris, Paris to Turin

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • 5970 replies
    • June 30, 2022

    What dates and time? @Paul O 

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
    P
    • Paul O
    • Author
    • Right on track
    • 8 replies
    • June 30, 2022

    Its doesnt seem to matter - its the IT process thats not working for many people 

    P
    • Paul O
    • Author
    • Right on track
    • 8 replies
    • June 30, 2022

     

    Your cart

     

    Fri 19 August 2022Delete

    18:01

    LONDON ST PANCRAS INTL (UNITED KINGDOM)

    21:17

    PARIS NORD (FRANCE)

    €64

    Show price breakdown

    Sat 20 August 2022Delete

    12:46

    PARIS GARE DE LYON (FRANCE)

    18:15

    TORINO PORTA SUSA (ITALY)

    €66

    Show price breakdown

    Sun 28 August 2022Delete

    09:10

    MILANO CENTRALE (ITALY)

    12:27

    ZUERICH HB (SWITZERLAND)

    €26

    Show price breakdown

    Sun 28 August 2022Delete

    13:34

    ZUERICH HB (SWITZERLAND)

    17:37

    PARIS GARE DE LYON (FRANCE)

    €74

    Show price breakdown

    Sun 28 August 2022Delete

    19:13

    PARIS NORD (FRANCE)

    20:30

    LONDON ST PANCRAS INTL (UNITED KINGDOM)

    €64

    Show price breakdown

    Total amount€294

     

    P
    • Paul O
    • Author
    • Right on track
    • 8 replies
    • June 30, 2022

    Now can suddenly get through to payment stage - but payment box is now not clickable ?

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • 5970 replies
    • Answer
    • June 30, 2022

    I have read somewhere that you should not try to add too many journeys at once when making the reservations. What happens if you make the reservation for only one journey at a time?

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
    P
    • Paul O
    • Author
    • Right on track
    • 8 replies
    • June 30, 2022

    Worry is you end up paying for one leg, then cant make the next ! 

    Dan Hill
    • Dan Hill
    • Rail rookie
    • 2 replies
    • June 30, 2022

    Currently having the same issue. Manage to make it once to passenger details in two days but not further.

    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • 10588 replies
    • July 4, 2022
    Paul O wrote:

    Worry is you end up paying for one leg, then cant make the next ! 

    In that case, you can also call SNCF (press #85 for English) or call NS. Neither charge booking fees and both will send reservations via e-mail.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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