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Reservation - travel not found

  • 23 September 2021
  • 2 replies
  • 39 views

Hello guys,

I am trying to make a seat reservation from Venzia to Roma, but it say‘s there‘s neither a trip nor a traveller. But I already have a valid trip and I already have done some reservations the days before.

 

Thank you,

Sophie

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Best answer by Leo 27 September 2021, 14:56

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2 replies

Hey Leo, 

I already have managed to get in touch with the customer service. My number is IN30257184. Thank you!!!

 

Sophie

Userlevel 1

Hi Sophie,

Some of our users are experiencing technical issues due to a recent migration of our database, we are sorry for the inconvenience. Fortunately, there is a workaround, did you manage to get in touch with our customer service already? If yes, write your order number here and I’ll make your request is processed quickly.

Cheers,

Leo

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