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Seat reservations linked to pass?

B
Keeps calm and carries on
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  • Bdrift
  • Keeps calm and carries on
  • 17 replies

My friends and I booked 4 second class passes. We wanted to travel through Italy, so we had to reserve seats for those trains in Italy. We decided to do this via Interail. However, they sent us reservations for first class.

So now we want to cancel the second class passes and book 4 first class passes, because there are no second class seats available on any other website. Our question is: can we still use the first class seat reservations we received with our new, first class passes, or are those reservations linked to our second class passes, because we booked those seats via our second class passes on Interrail?

Best answer by Claudi.

This might be useful to know for future travels. The reservations were likely booked in first class due to a systems communication error between our booking system and Trenitalia's. In this case you can email our customer service team to request a change in seat assignment. If that's not possible, you should be able to request a class change at the train station's ticketing office. You will not be able to travel in first class with the incorrectly issued tickets. 

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9 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10641 replies
  • April 20, 2022

Interrail books Italian trains via Trenitalia. Normally, Trenitalia prints the pass number on the reservations. the pass number of a mobile pass is an alphanumeric code with 6 characters (see your confirmation mail). Do you see it on your reservations?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
B
Keeps calm and carries on
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  • Bdrift
  • Author
  • Keeps calm and carries on
  • 17 replies
  • April 20, 2022

Yes, on the reservations it does show this code. 

B
Keeps calm and carries on
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  • Bdrift
  • Author
  • Keeps calm and carries on
  • 17 replies
  • April 20, 2022

But I guess you are not allowed to sit in first class with a second class pass, because you got first class reservations from Interrail.

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10641 replies
  • April 20, 2022
Bdrift wrote:

But I guess you are not allowed to sit in first class with a second class pass, because you got first class reservations from Interrail.

Yes, that's correct. In fact, Interrail should change your reservations for correct ones free of charge, since this is an issuing error on their part.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
B
Keeps calm and carries on
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  • Bdrift
  • Author
  • Keeps calm and carries on
  • 17 replies
  • April 20, 2022

Yes, but I hope they will do this before Saturday because then I am leaving. Is there a possibility to change this pass number on the reservation to another number via Interrail or TrenItalia, or otherwise change the same pass to a first class one?

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10641 replies
  • April 20, 2022

Don't know about the changing the number on a reservation. How exchanging a pass works, is explained on this page.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
B
Keeps calm and carries on
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  • Bdrift
  • Author
  • Keeps calm and carries on
  • 17 replies
  • April 20, 2022

If you exchange the pass to a first class one, do you keep the number of the old pass?

R
Railmaster
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  • rvdborgt
  • Railmaster
  • 10641 replies
  • April 20, 2022
Bdrift wrote:

If you exchange the pass to a first class one, do you keep the number of the old pass?

No, since you buy a new pass, with a new pass number.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C
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  • Claudi.Community Manager
  • Community Manager
  • 270 replies
  • Answer
  • July 12, 2022

This might be useful to know for future travels. The reservations were likely booked in first class due to a systems communication error between our booking system and Trenitalia's. In this case you can email our customer service team to request a change in seat assignment. If that's not possible, you should be able to request a class change at the train station's ticketing office. You will not be able to travel in first class with the incorrectly issued tickets. 

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