May I ask the ticket holder's itinerary on this day has changed and cannot be carried out. Can I apply for a refund for this positioning fee?
Apply for refund of positioning fee
Eurostar reservations cannot be refunded, unless the train is cancelled or delayed more than 1 hour.
You can change the reservation though, for a fee of €15, on eurostar.com, with "Manage booking”.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.