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Apply for refund of positioning fee

  • 2 August 2023
  • 1 reply
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May I ask the ticket holder's itinerary on this day has changed and cannot be carried out. Can I apply for a refund for this positioning fee?

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Best answer by rvdborgt 2 August 2023, 18:50

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Eurostar reservations cannot be refunded, unless the train is cancelled or delayed more than 1 hour.

You can change the reservation though, for a fee of €15, on eurostar.com, with "Manage booking”.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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