Extremely bad customer service. No telephone lines, no chatting, just an email line that is slow and the people running it show no understanding. Avoid this company at all costs. It really is going to cost me a lot of money for making the mistake to choose them.
Best answer by ralderton
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+4
This is a forum of fellow customers, not Eurail employees.
But if you want to tell us your problem somebody might be able to help.
Their customer services can be slow, and it’s frustrating that there’s no way to contact them by phone, but they do reply through the Help Centre .
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