I have used up a pass activated on 20 August which expires on 19 September. I find I can’t make reservations on my new pass because any reservations I make go to the old pass! Does anyone know how to delete the old pass or to connect reservations to the new pass or have any idea what I’m doing wrong?
Answer
Can't reserve trains on new pass as old pass hasn't yet expired
Best answer by Henry Lovegrove
Problem solved. the answer is to download the new pass onto a different device. It then says “this pass is on another device , do you want to move it across?”, click yes and its now on a device unencumbered by the previous pass and will work normally.
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