Hello everyone! I was hoping someone here on this community could assist me with my problem. When I activated my Interrail pass, I think I must’ve forgotten to add a specific start date. Yesterday I wanted to book a train and realized my validity period was set from the beginning of July to August. The problem is I won’t be starting my journey till the middle of August. Is there any way I can change my date, or request a compensation? In my app it says that it’s not possible to change the travel period anymore, but I mean I haven’t used any travel dates at all, so my pass would just expire without being used any time. I would be extremely grateful for any help with my situation. Thank you!!
Solved
Change validity date
Best answer by Eurail Community Moderator
Hello everyone! I was hoping someone here on this community could assist me with my problem. When I activated my Interrail pass, I think I must’ve forgotten to add a specific start date. Yesterday I wanted to book a train and realized my validity period was set from the beginning of July to August. The problem is I won’t be starting my journey till the middle of August. Is there any way I can change my date, or request a compensation? In my app it says that it’s not possible to change the travel period anymore, but I mean I haven’t used any travel dates at all, so my pass would just expire without being used any time. I would be extremely grateful for any help with my situation. Thank you!!
Hey
Just reiterating what others have said and adding extra information; I'd recommend contacting Customer Service directly so they can review your Pass and see what options may be available.
Due to technical limitations, once the start date of a Pass has passed, it can no longer be changed, even if no travel days have been used. In some cases, Customer Service may still be able to extend the end date or offer an exceptional exchange, depending on the specific circumstances.
You can reach Customer Service here :https://eurail.zendesk.com/hc/en-001
Your only chance is contacting customer service and hoping they can help you out.
Not sure if they’ll do it, they don’t have to, but it’s worth a try.
Your only chance is contacting customer service and hoping they can help you out.
Not sure if they’ll do it, they don’t have to, but it’s worth a try.
Okay thank you! I wasn’t able to actually talk with someone on the phone, I didn’t find a correct number. So I just sent a request through the website to the support team. Is that correct, or is there another way to reach them?
+9Let us know how you get on
When you activate a pass, you have to choose a specific start date, so that's what you will have done.
This is also the reason why it is not recommended to activate a pass in advance.
+7- Community Moderator
- Answer
Hello everyone! I was hoping someone here on this community could assist me with my problem. When I activated my Interrail pass, I think I must’ve forgotten to add a specific start date. Yesterday I wanted to book a train and realized my validity period was set from the beginning of July to August. The problem is I won’t be starting my journey till the middle of August. Is there any way I can change my date, or request a compensation? In my app it says that it’s not possible to change the travel period anymore, but I mean I haven’t used any travel dates at all, so my pass would just expire without being used any time. I would be extremely grateful for any help with my situation. Thank you!!
Hey
Just reiterating what others have said and adding extra information; I'd recommend contacting Customer Service directly so they can review your Pass and see what options may be available.
Due to technical limitations, once the start date of a Pass has passed, it can no longer be changed, even if no travel days have been used. In some cases, Customer Service may still be able to extend the end date or offer an exceptional exchange, depending on the specific circumstances.
You can reach Customer Service here :https://eurail.zendesk.com/hc/en-001
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