Good morning everyone, we have a problem with our direct train from Wien to Krakow. We booked it 4 months ago (only the seat reservation), so we expected something could change, but here it's the interesting part.
This ÖBB direct train (16.10 --> 21 24) seems to be cancelled, however the same train operator seems to provide the same train (because the code is the same, EC202) but with a different itinerary, which arrive at Krakow Plaszow instead of Krakow Glowny (16.10 --> 21.47). Therefore, we searched it on our Rail Planner App, but unfortunately we dind't find it and, at its place, we found a train with the same train code (EC202), with the same depart time, but with a different itinerary from the one provided by ÖBB, which arrive in a polish city really far from Krakow.
What should we do? Our previous seat reservation can still be used, considering that the code is always the same? And which timetables or itinerary should we rely on? I assume the ÖBB one is more reliable, but how can we add it on our Rail Planner App? And if we manage to add it manually, the app will still generate us a sort of qr code to show at ticket inspectors?
We hope someone could help us as soon as possible, we would be really grateful! :)
