Connecting a trip to My Pass for Day 2

Question

Hi,I am trying to connect a trip to My Pass for Day 2.When doing so, I am exclusively linked to my trip for Day1, which is still shown as active (circle left of the trip name is blue). The planned trip for Day2 does not show up. The trip for Day1 could not be completed as planned, because my train to Strasbourg  was cancelled and I had to go through Paris instead.I presume, that the still active trip for Day1 is the cause of my problem. When I want to delete the trip for Day1 under My Trips, I get the message “cannot be canceled (kann nicht storniert werden)”What can I do? Since my data are “in the system” I may have the same problem, when buying a new Pass.Thank you

zagmund · Answer

The wording causes many problems like this. In your context a “trip” is the entirety of your holiday. So, for example, if you have a 10 day pass, your “trip” in the app will contain all trains you took over the 10 days.

I use quotes around “trip” in this case because this is a very specific meaning of the word and not the way many people might use it - like a trip to the shops, or a trip to Manchester one day and a trip to Edinburgh the next day.

You talked about not being able to take all your trains yesterday. That is not a problem. You can simply delete the ones that you didn’t take, or that were diverted or where you took a later one. There is no requirement that all your journeys/legs/trains connect in a point to point sequence, so even having a train you didn’t take yesterday still in your trip doesn’t matter.

For example, you could have the last trip yesterday as Paris-Strasbourg (not taken for whatever reason) and your first trip today Paris-Brussels. There’s nothing in the app that says “you need to start today with a trip from Strasbourg”. Equally you could start today with Berlin-Hamburg because you flew or got a bus to Berlin last night.

Not finding what you're looking for?

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded