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Delay on Eurostar

  • March 1, 2026
  • 2 replies
  • 30 views
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Hi,

I was delayed on Eurostar for almost 2 hours so I am entitled to compensation, but Eurostar say I must claim this from where I bought my ticket , ie Eurial.

How do I do this ?

Best answer by rvdborgt

Eurostar is only partly correct. You are entitled to compensation:

  1. On the pass from Eurail (€12 for at least 1 hour, €24 for at least 2 hours):
    https://www.eurail.com/en/help/delay-compensation
  2. On the pass reservation from Eurostar:
    https://www.eurostar.com/be-en/travel-info/service-information/claiming-compensation#Train-delayed
    If you don't want a voucher, then use the "partial refund” form, which is 25% for at least 1 hour or 50% for at least 2 hours.

2 replies

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  • rvdborgt
  • Railmaster
  • Answer
  • March 1, 2026

Eurostar is only partly correct. You are entitled to compensation:

  1. On the pass from Eurail (€12 for at least 1 hour, €24 for at least 2 hours):
    https://www.eurail.com/en/help/delay-compensation
  2. On the pass reservation from Eurostar:
    https://www.eurostar.com/be-en/travel-info/service-information/claiming-compensation#Train-delayed
    If you don't want a voucher, then use the "partial refund” form, which is 25% for at least 1 hour or 50% for at least 2 hours.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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  • Paulh2026
  • Author
  • Rail rookie
  • March 1, 2026

Hi rvdborgt,

Thanks for your message

Eurostar is still saying unable to process my compensation.

I will email them and post on here the outcome

Thanks

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