Hello,
I cannot add my mobile pass to the app.. As my name is with an “ï”, I strongly think the app doesn’t recognize this letter. I need to take a train in 2 days. What should I do?
Solved
Details don't match on app - cannot add pass
Best answer by BrendanDB
Beter je vraag hier stellen: https://eurail.zendesk.com/hc/en-001/requests/new.
Vermeld zeker je vertrekdatum/reisdatum. Zo wordt je juist geprioriteerd.
.
+7Beter je vraag hier stellen: https://eurail.zendesk.com/hc/en-001/requests/new.
Vermeld zeker je vertrekdatum/reisdatum. Zo wordt je juist geprioriteerd.
.
Are you 100% sure that you have written your name exactly as it is written in the order confirmation email. All letters and spaces must be exactly the same. Is there an empty space behind the last letter maybe? Are you writing the correct mobil pass number?
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.