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Question

Display language on Pass confirmation

  • October 22, 2024
  • 1 reply
  • 42 views

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  • Keeps calm and carries on

I purchased an  Eurail Pass on Eurail official website and chosen English as the display language as always.

However, the confirmation email sent to me is in Chinese. I logged into my account tried to generate a new one. All the same -  both the Payment confirmation and the Pass confirmation email are issued in Chinese? I tried to on different divides - nothing helps.

Does anyone there know how can I change them into English?

Thank you!

1 reply

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  • Railmaster
  • October 22, 2024

I think you'd better contact customer service:

https://eurail.zendesk.com/hc/en-001/requests/new