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Forgotten Password

  • March 3, 2026
  • 1 reply
  • 16 views
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My wife and I bought 2 interrail passes back in November using my email address but paying with her card. I received the pass details & numbers sent to my email but directed to my wife. When loading the passes on to my RailPlanner App I had to enter password details (and i think a code sent by SMS) but my wife didn’t. We both connected our passes on the App to a 2026 Trip. (We haven’t activated yet a we are still undecided on date) My wife has tried to log into her Railplanner App but has forgotten her password so clicked the forgotten password button which never allows her through to either retrieve or change her password. 1. Is this a problem because my wife paid but we used my email address? 2. Why did only one of us have to enter our RailPlanner password when loading the pass on despite her’s loading on to her Railplanner App? 3. How does she access the forgotten password facility on the App?

Thanks for any help.

Best answer by rvdborgt

You don't need to log into any account to be able to use the Rail Planner app.

You can log into your Interrail account from within the app, but that's only possibly useful if you book reservations via Interrail (usually not recommended) because then you can see these reservations from within the app.

  1. That's not a problem.
  2. It's relatively new that you are sent a code to be able to add a pass in the Rail Planner app. I suspect your wife's app version is (or was) older than yours. This code is something else than the password for your Interrail account.
  3. The app doesn't have a password, so you can't log into it. You can log into your Interrail account under “More”. If resetting the Interrail account's password doesn't work via the app, then do it via a browser.

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    Railmaster
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    • rvdborgt
    • Railmaster
    • Answer
    • March 3, 2026

    You don't need to log into any account to be able to use the Rail Planner app.

    You can log into your Interrail account from within the app, but that's only possibly useful if you book reservations via Interrail (usually not recommended) because then you can see these reservations from within the app.

    1. That's not a problem.
    2. It's relatively new that you are sent a code to be able to add a pass in the Rail Planner app. I suspect your wife's app version is (or was) older than yours. This code is something else than the password for your Interrail account.
    3. The app doesn't have a password, so you can't log into it. You can log into your Interrail account under “More”. If resetting the Interrail account's password doesn't work via the app, then do it via a browser.
    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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