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Getting a refund from Czech railways?

  • June 2, 2025
  • 3 replies
  • 84 views
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Booked a 1st class reservation on the Ljubljana to Zagreb train. When the the train arrived, there was no 1st class carriage. The ticket inspector told us to sit in 2nd.

Tried to get a refund from CD.cz but they're refusing saying that I haven't provided evidence that there was no 1st class. 

I don't know how to do that. The inspector didn't give us any documentation, and it isn't like I could have taken a photo of a non existent carriage.

CD.cz refuse to contact the train company to check the formation. I've tried, but got no response.

Should I just do a credit card charge back?

Best answer by Danhiel

Hello ​@edent 

I think that it is too late, in this situation you must have a confirmation from the train staff. 

Do you really think that train companies could make investigations only to refund a reservation? 

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3 replies

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Keeps calm and carries on
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  • Danhiel
  • Keeps calm and carries on
  • Answer
  • June 2, 2025

Hello ​@edent 

I think that it is too late, in this situation you must have a confirmation from the train staff. 

Do you really think that train companies could make investigations only to refund a reservation? 

The information I provide may contain errors and are not official responses from Eurail/Interrail.
E
  • edent
  • Author
  • Rail rookie
  • June 2, 2025

Yes. I do think they should investigate customer complaints. That seems like a reasonable thing that every other company does.

The operating company will have a record of which carriages were in service on that train. They should be able to confirm I am telling the truth.

The ticket inspector saw my 1st class reservation and didn't offer a proof that the carriage didn't exist. How was I supposed to know to ask for it?

D
Keeps calm and carries on
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  • Danhiel
  • Keeps calm and carries on
  • June 2, 2025

​@edent 

Yes, for international trains the carriage numbers are manually entered on paper forms with carbon copies for every train, old but still working technology. Perhaps someone knows where these forms are stored.

I cannot further help you, you have the possibility to contact again every involved company, but, in my opinion, you are wasting your time.

The information I provide may contain errors and are not official responses from Eurail/Interrail.
R
Railmaster
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  • rvdborgt
  • Railmaster
  • June 2, 2025

IMO the operator should know whether 1st class was available or not, but if they wrote in the conditions that you have to provide evidence (I haven't checked), then you have no chance.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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