Hello everyone, I need some help because I was due to go away in July using my travel pass, but due to a family issue I wasn’t able to go. So I haven’t used my pass. Does anyone know if there’s a way I could, as a one-off, change the date to August?
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I need help with my pass
Best answer by Schelte
It depends on what you refer to when you say you were supposed to travel in July and you haven't used it.
If your pass has been already activated and the validity period has started, you should reach out to customer service to see if they can make an exception. Unfortunately, this is exactly the reason why it's best not to activate passes before travel.
If you haven't activated the pass and you bought your pass less than 10 months ago, you should still be able to activate it in August.
+6It depends on what you refer to when you say you were supposed to travel in July and you haven't used it.
If your pass has been already activated and the validity period has started, you should reach out to customer service to see if they can make an exception. Unfortunately, this is exactly the reason why it's best not to activate passes before travel.
If you haven't activated the pass and you bought your pass less than 10 months ago, you should still be able to activate it in August.
If you have a paper pass, then also contact customer service to see what they can offer:
https://eurail.zendesk.com/hc/en-001/requests/new
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