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Incompatible version IOS

  • March 25, 2025
  • 3 replies
  • 93 views
C

Hello,
The Rail Planner app on mobile requires iPhone version 16.0. Mine is 15.8.3, and I can't download my pass. Does anyone have a solution? Thanks in advance!

Best answer by Eurail Community Moderator

Hi ​@Cécile, sorry about the issue! Could you let our customer support team know? They’ll be happy to assist you further. You can report it directly via this link: https://eurail.zendesk.com/hc/en-001/requests/new

3 replies

Eurail Community Moderator
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Hi ​@Cécile, sorry about the issue! Could you let our customer support team know? They’ll be happy to assist you further. You can report it directly via this link: https://eurail.zendesk.com/hc/en-001/requests/new

Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
A
Railly clever
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  • AnnaB
  • Railly clever
  • March 26, 2025

If your phone is too old I guess that you need to get a newer phone. Maybe you can borrow one for your travel.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Railmaster
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  • rvdborgt
  • Railmaster
  • March 26, 2025

If you're travelling together with someone, then they can also put your pass on their phone. You wouldn't be able to travel separately though.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
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