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Incorrect statistics in app?

  • July 13, 2025
  • 2 replies
  • 94 views

I am midway through a 10-day Interrail pass and was looking at my statistics, but I noticed they are off. For example, it says that I have visited 5 out of 8 countries on my trip, but some of the countries it says I haven’t visited I have already departed from a week earlier! For example, on 30.06 I took a trip from Berlin Gesundbrunnen to Gdansk Glowny, but it says I haven’t been to Germany yet.

I find it quite fun to look at my statistics at the end of a trip, but of course if they are incorrect it’s not worth much. Does anyone know why the app would not include certain countries/trains in the statistics?

 

In addition, where can I report this error?

Best answer by AnnaB

Errors can be reported here:

https://eurail.zendesk.com/hc/en-001

Is there any chance that you forgot to activate the journey for the route that is missing in the statistics? Or that you added the route manually?

2 replies

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  • Railly clever
  • Answer
  • July 13, 2025

Errors can be reported here:

https://eurail.zendesk.com/hc/en-001

Is there any chance that you forgot to activate the journey for the route that is missing in the statistics? Or that you added the route manually?


  • Author
  • Right on track
  • July 13, 2025

Thanks for the link. The journeys are actived and were not added manually...