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Interrail Seat Reservation Page not working - Extremely Frustrating

  • May 21, 2025
  • 3 replies
  • 505 views
C

Hi there,

In the last two weeks, when you go on to the Interrail reservation page on some of my devices it will just stay and be stuck loading while on my other devices once you try sign in, in step 2 your pass/ trip to select won’t show up. This is extremely frustrating when you are trying to plan your trip and taking high speed trains. Perhaps ​@Eurail Community Moderator or anyone else knows the problem or are able to directly contact the Interrail team please.

 

Note: Have 4 seat reservation credits from the DiscoverEU, so I cannot use other platforms e.g. Rail Europe to book them, currently just looking to know my options and availability but if this problem persists in June, I may have to contact the DiscoverEU team to book them, which means I cannot just book my seat reservations on the fly.

 

For the Interrail team, surely you can improve your website asap to make it user friendly for people to book seat reservations on your own page insuring there are no bugs and greatly reduce or abolish your fee and allow people to select there seat preferences for any high speed train. This would reduce confusion amongst people and there is no reason why your seat reservation portal cannot be better than RailEurope’s

Best answer by Eurail Community Moderator

Hi ​@Con31yo, thank you for sharing your experience. We're really sorry to hear about the trouble you had with the reservation portal.

We're glad to hear that using an incognito window helped resolve the issue for now. Thanks also to ​@rvdborgt who suggested that workaround!

As you're traveling with DiscoverEU, it's always best to reach out directly to the DiscoverEU customer service team so your issue can be properly logged and followed up by the appropriate team. You can contact them via this request form: https://helpcentre.start-discover.eu/hc/en-gb/requests/new

Thanks again for your feedback!

R

3 replies

R
Railmaster
Forum|alt.badge.img+10
  • rvdborgt
  • Railmaster
  • May 21, 2025
  1. Have you tried to book on a pc instead of a phone?
  2. Have you tried to book using an anonymous browser window?
  3. Have you contacted customer support here:
    https://eurail.zendesk.com/hc/en-001/requests/new

I know it should also work on your phone and also in a normal browser window, but it wouldn't be the first time that this works as a workaround.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C
C
  • Con31yo
  • Author
  • Rail rookie
  • May 21, 2025

Thank you for your help,

Surprisingly works when in incognito mode.

Very frustrating and I will probably contact the zendesk

R
A
Eurail Community Moderator
Forum|alt.badge.img+7

Hi ​@Con31yo, thank you for sharing your experience. We're really sorry to hear about the trouble you had with the reservation portal.

We're glad to hear that using an incognito window helped resolve the issue for now. Thanks also to ​@rvdborgt who suggested that workaround!

As you're traveling with DiscoverEU, it's always best to reach out directly to the DiscoverEU customer service team so your issue can be properly logged and followed up by the appropriate team. You can contact them via this request form: https://helpcentre.start-discover.eu/hc/en-gb/requests/new

Thanks again for your feedback!

Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
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