Hi, so rn i’m on a train to mulhouse ville (using tgv inoui) and after that i have connecting train to st louis but turns out my train to mulhouse ville has delayed for around 1.40 hours and i missed the last train from mulhouse to st. louis. is there any compensation that the train company can give to me? cause i already pay for my hotel in st. louis
Answer
missed connecting train
Best answer by Danhiel
Yes, in this case the SNCF should refund a hotel night or pay a taxi to St-Louis if it is cheaper. If possible try to contact the staff in the train or at the Mulhouse station.
Yes, in this case the SNCF should refund a hotel night or pay a taxi to St-Louis if it is cheaper. If possible try to contact the staff in the train or at the Mulhouse station.
Yes, in this case the SNCF should refund a hotel night or pay a taxi to St-Louis if it is cheaper. If possible try to contact the staff in the train or at the Mulhouse station.
already arrive in the mulhouse, but no staff available 🫠
Another option. Does your TGV continue to Basel? In this case stay in the train until Basel. You can reach St-Louis with the tram.
Sorry, I didn't see your last post. But my first answer is still correct. You should obtain a refund of a hotel night in Mulhouse or a taxi to St-Louis.
Try to find staff, for example there's a TER coming from Strasbourg in 2 minutes (platform 2). They might not be helpful but worth a try.
Otherwise take a taxi, get a receipt and tomorrow contact Eurail customer support, they should refund the fare: https://eurail.zendesk.com/hc/en-001/requests/new
Yes, in this case the SNCF should refund a hotel night or pay a taxi to St-Louis if it is cheaper. If possible try to contact the staff in the train or at the Mulhouse station.
already arrive in the mulhouse, but no staff available 🫠
That's why you should talk with the staff already on the train. They should know what the procedure is.
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