Sorry, another question. My husband and I are travelling together. I originally added the 2 passes to my phone and read somewhere that you can move one to another phone once it’s enlivened. I just tried this and the system is asking me questions like ‘do you still have the old phone’ and it’s asking me to deactivate the pass I want to move so which is it??
Thanks very much!
Dunja
Best answer by rvdborgt
The best is:
Don't activate the pass until the day you start your trip.
You can move an active pass by yourself only once. After that, it can only be moved with the help of customer service.
The best is:
Don't activate the pass until the day you start your trip.
You can move an active pass by yourself only once. After that, it can only be moved with the help of customer service.
I hope that your pass is active, but not that you haven't started the validity period. You should never activate the pass, and start the validity, until just before boarding the first train of your travel.
HAving done that we now can’t add the jouneys to the moved pass!
What do you mean exactly by "can't add”? Please post a screenshot of any error message or of the screen where you are stuck.
Yes, we copied the link and he can see it but can't link it to his pass
When loading the pass on to his phone, he wasn’t offered the possibiltiy to choose an existing trip. Now on his phone under My Trip he see this: “The ’Summer 2025’ is a blank trip that I set up when I activated the pass. The Summer25 is the trip you set up with all the journeys. As you can see it’s not connected to the Mobile Pass and we cannot see a way of connecting it.”
Might just be easier to move his pass back to my phone ...
You should have the option to choose an existing trip when you load the pass.
You could try again: remove the pass and load it again.
You can also share individual journeys; these should then be added to the existing trip. Or just add the journeys from the planner.
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