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my Discover EU app has stopped working

  • August 20, 2025
  • 5 replies
  • 229 views
A
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I can't log in to my discover EU app. I was logged in yesterday and was planning to travel tomorrow but it won't allow me to log in. Initially the error message said to get the interrail eurail app instead (I think I accidentally made an account but I have since deleted that account) but now the error message says they are having technical difficulties. What should I do? I tried to reset my password and that didn't work and logging in with socials (Google) also doesn't work. 

 

Any help would be greatly appreciated as I am traveling tomorrow ☺️

Thanks

Best answer by rvdborgt

Since you need to travel to travel tomorrow, have you already contacted the DiscoverEU helpdesk:

https://helpcentre.start-discover.eu/hc/en-gb/requests/new

Add screenshots of any error message and describe the exact steps you do to get there.

Another thing you could try is to remove and then reinstall the app.

 

I don't have any experience with the DiscoverEU app, but the Rail Planner app (for Interrail/Eurail) does not require you to log in. After adding the pass, you can travel with it without any login. So I'm having trouble to understand what you are seeing and trying to do.

Could you please:

  1. Describe what you are trying to do.
  2. Describe the steps you take.
  3. Post a screenshot of any error message, or of the screen where you are stuck.

5 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • August 20, 2025

Since you need to travel to travel tomorrow, have you already contacted the DiscoverEU helpdesk:

https://helpcentre.start-discover.eu/hc/en-gb/requests/new

Add screenshots of any error message and describe the exact steps you do to get there.

Another thing you could try is to remove and then reinstall the app.

 

I don't have any experience with the DiscoverEU app, but the Rail Planner app (for Interrail/Eurail) does not require you to log in. After adding the pass, you can travel with it without any login. So I'm having trouble to understand what you are seeing and trying to do.

Could you please:

  1. Describe what you are trying to do.
  2. Describe the steps you take.
  3. Post a screenshot of any error message, or of the screen where you are stuck.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
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  • Allie
  • Author
  • Right on track
  • August 20, 2025

I have messaged every available help area possible (e.g. discover EU, a chat bot, an email address as well as general interrail help pages.) Either they require a pass number to get an immediate response or will reply within 24 hours, I imagine 9am tomorrow at the earliest since it was past 6pm when I messaged.)

 

I was logged in on the app yesterday and able to look at trains, but today I opened the app and it was on a login page. (screenshot attached)

The initial error message I got when I tried to log in was that I was using the wrong app and I should use the general interrail app (screenshot attached).

I then deleted my general interrail account and this error message stopped appearing, instead the message said that they were experiencing technical issues. (screenshot attached)

I have also tried to log into their website on a browser and a message has just appeared that they are experiencing technical issues.

 

It may be because my login is linked to my Google account but I don't remember using a "social login". I tried to login normally (email and password) and it didn't recognise my details so I tried to reset the password but didn't receive an email. Then I tried the social login and it gave the error message.

 

I think all I can do is wait, unless there is another way to book tickets but I don't have access to my pass number anyway.

 

(I have tried deleting the app and app data and turning my phone off and on)

 

A
Railly clever
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  • AnnaB
  • Railly clever
  • August 21, 2025

As I guess that you provided the DiscoverEU Customer Support with your pass number, you should get immediate support. You should indicate that you are currently travelling. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
L
  • linluiben
  • Rail rookie
  • March 11, 2026

I experience the same error currently and also contacted customer support already.

How did it get fixed for you?

A
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  • Allie
  • Author
  • Right on track
  • March 11, 2026

I believe I just contacted them non stop (emails, chat bot and calls) and eventually someone helped me on call(?) or the issue resolved itself. The chat bots and emails didn't really work but I would try those anyway.

 

I've attached a screenshot with their recommendations, the recommendations did not help me but they may help you. I think my issue was to do with accidentally creating a rail planner app account as well as a discover EU one and the system got confused. Deleting the rail planner app may help but try not to accidentally delete your discover EU account. 

Phone numbers that I have records of calling: 

+80067891011 +3222999696

"You can contact them by telephone on 00 800 6 7 8 9 10 11 from anywhere within the EU*, or on +32 (0)2 299 96 96 (standard telephone charges apply.) Lines are open on weekdays from 0900 to 1800 (CET), and you can speak to them in any official EU language.

You can also contact them by email, by web chat, or through a Europe Direct centre in your country – the Europe Direct webpage has all the information (see link at bottom of page).

Europe direct: http://europa.eu/europedirect

Help email: hello@start-discover.eu (often takes over 24 hours for a response)

 

 

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