Hi! Me and my friend were supposed to travel to Amsterdam via Paris from Avignon. We tried several times to book through the app and website but did not succeed. We then got the tip that you can book reservations at the train station- which we did for a ton of destinations. However this time the train was full between Paris and Amsterdam and we then decided to only go to Paris. When we got the receipt we had been charged the full price of the tickets (72€), which is almost a third of the price for the whole pass. No one at the train station could help us or even understood what interrail was even though we showed our passes to the lady in the reception. Is there any possibility to get a refund somehow?
No help with seat reservations and had to pay full price
Userlevel 7
+7
Sounds weird. Where did you book your tickets/seat reservations, in Avignon? When did this happen, which train were you on? (Note that Ouigo trains don’t take Interrail reservations)
Some staff are unaware of interrail reservations, but the entire station not ever having seen this, is weird.
For the rest: all other ways of getting seat reservations are found here:
If you want to go to Amsterdam, reserve a seat on a TGV to Lille. And than continue from Lille (Flandres station), through Kortrijk and Antwerp towards Amsterdam with reservation free IC trains. Hourly connection
Or go via TER to Maubeuge and via Charleroi and Brussels you can also get reservation-free to Amsterdam. (Possible 2-3 times a day, but slower).
You could file a complaint here, with proof you had a valid Eurail pass and reservation and try to get a refund because the staff gave you the wrong ticket: https://www.sncf.com/en/customer-service/claims-complaints
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