The app keeps telling me that I am offline, thus not allowing me to access my pass. I have tried to change the hour settings on my phone, airplane mode, restarting the app and the phone, but nothing changes.
Question
Offline
You could also uninstall/reinstall the app. You won't loose any data.
If that doesn't work, then contact customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
Before sending your request, see this page:
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