We moved my partners pass from my phone to hers successfully - disappeared from my phone, appeared on hers. However, after a few minutes it disappeared from her phone. Any ideas gratefully received
Answer
pass disappeared after moving
Best answer by rvdborgt
- Make sure you have a good internet connection.
- Restart the app.
- Restart the phone.
- Check for app updates.
- Uninstall and reinstall the app. You won't lose any data. It can take a minute or so to load the trip(s) and pass(es) again.
- If that still doesn't help, contact customer support:
https://eurail.zendesk.com/hc/en-001/requests/new
- Make sure you have a good internet connection.
- Restart the app.
- Restart the phone.
- Check for app updates.
- Uninstall and reinstall the app. You won't lose any data. It can take a minute or so to load the trip(s) and pass(es) again.
- If that still doesn't help, contact customer support:
https://eurail.zendesk.com/hc/en-001/requests/new
Yep. Tried all that but no luck. We're in touch with customer support who have been responsive but no solution as yet. Strange that this happened immediately following a move from one phone to another. Anyone else experienced this?
Interrail managed to fix the issue. Not sure why the problem arose but they were very responsive in fixing it
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