My phone needed factory reset and now I cannot access my pass but it's the same phone! Eurrail says my pass is on other phone!? Please help as I am on the train!
Question
pleaae help asap
Please contact Customer Support and indicate that you are currently travelling.
https://eurail.zendesk.com/hc/en-001/requests/new
The factory reset probably changed something that makes the Rail Planner app or the Eurail server think it's another phone. In such a case, you'll probably need to do as if that's indeed the case. You should be able to "move” the pass yourself by adding it (again) in the Rail Planner app. The app should then ask you if you want to move the pass. If that does not work, then reply to customer support that they'll have to help you with that move.
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