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Problem with the password


I have received my email about DiscoverEu where they say that I have to activate my pass but the app doesn’t work. What can I do? Because is a grant for 18 travelers 

Best answer by rvdborgt

As far as I know, the DiscoverEU app should be the correct app if you have a DiscoverEU pass:

https://helpcentre.start-discover.eu/hc/en-gb/articles/17607099230993-How-to-activate-your-DiscoverEU-Flex-Pass

Can you log in using your credentials?

In any case if you don't get any further, ask the DiscoverEU team:

https://helpcentre.start-discover.eu/hc/en-gb/requests/new

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3 replies

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  • Railmaster
  • 10636 replies
  • January 8, 2025

Please explain what "the app doesn't work” means. What do you expect it to do but it doesn't? Please include a screenshot of any error message or of where you are stuck.


  • Author
  • Rail rookie
  • 1 reply
  • January 8, 2025

The app tells me that discover eu app isn’t the app that I need, but to activate my pass first, I have to log in that app before enter to Rail Planner. 


Forum|alt.badge.img+9
  • Railmaster
  • 10636 replies
  • Answer
  • January 8, 2025

As far as I know, the DiscoverEU app should be the correct app if you have a DiscoverEU pass:

https://helpcentre.start-discover.eu/hc/en-gb/articles/17607099230993-How-to-activate-your-DiscoverEU-Flex-Pass

Can you log in using your credentials?

In any case if you don't get any further, ask the DiscoverEU team:

https://helpcentre.start-discover.eu/hc/en-gb/requests/new


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