I have a query with Romanian Railways CFR Calatori, but I am getting very confused answers. Here is the query trail:
Dear Sirs,
I have a ticket from Sibiu to Medias for 2 people on the 17:32 arriving 19:01 on 8th September on train R2567. Ticket ID 29739615
However when I look on your website at the timetables this train does not appear, only the R2569 at 19:35 arriving 21:07
I need to be in Medias to catch the sleeper train to Wien which leaves Medias at 21:37 and I am worried about the short handover.
- Is the 17:32 running that day?
- If not, is my ticket valid on the 19:35?
- Will I definitely make my sleeper connection at Medias?
Their reply:
Dear customer,
From the checks carried out, the train runs according to the book, there are no delays.
We cannot predict what will happen that day.
If it does not benefit you, give up the ticket - refund according to terms and conditions.
My second query:
Thanks for your reply, but I don’t think I understand it.
Are you saying that the 17:32 is still scheduled to run that day?
Their second rsponse:
Dear customer,
Follow the official website wwwcfrcalatori.ro, there are changes in circulation, during the next week the exact circulation dates will be established.
If the train does not run, return the ticket according to the terms and conditions outside the standard conditions.
So I feel none the wiser: I am just trying to find out if the train I have a ticket for, the 17:32 is running that day, and if not, can I use it on the next train at 19:35?
Is anyone familiar with how Romanian Railways run, and help me at all?
