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Question

Railjet not included in Italy Plus Pass?

  • October 11, 2025
  • 5 replies
  • 97 views
T

Hi there,

I have the Italy Plus Pass (this is a Beta Version which includes reservation fees). My first planned trip is from Brennero to Verona with a RailJet. When I planned the trip, all looked fine, but now the Interrail App says, that this trip is not included in the pass. But it also says, I need to book a supplement, which would be OK. And RailJet, which is a train of Austrian ÖBB, should be included in the pass. But I cannot activate this first trip in the App. Does anybody have an idea, how I can activate the trip?

Thanks, Tom

5 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • October 11, 2025

The train is included, as long as you make a journey within Italy. Please add it manually.

AFAIK the reservation (including the supplement) should be included with the Plus pass for 0 credits and should be bookable on the Interrail website, so you should be able to claim any costs back via customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

​@Eurail Community Moderator I had reported this problem for the first time in December last year:

https://community.eurail.com/travelling%2Dby%2Dtrain%2D65/collection%2Dof%2Dwrong%2Dinformation%2Din%2Dthe%2Drailplanner%2Dapp%2D6281?postid=83120#post83120

What's the status of this issue? When will it be fixed?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
T
T
  • TomMuc
  • Author
  • Rail rookie
  • October 13, 2025

Today I received the following answer of the help centre:

Upon checking, I found that Railjet trains are unfortunately not included in the Italy one-country pass. Only holders of the Interrail Global pass are allowed to take Railjet trains.

 

But I was not able to find these conditions anywhere on the interrail website. In fact, according to this page (https://www.interrail.eu/en/plan-your-trip/tips-and-tricks/trains-europe/railway-companies), Railjet is included.

Andreas1099
Full steam ahead
  • Andreas1099
  • Full steam ahead
  • October 13, 2025

According to the website of ÖBB Italia (only in Italian and German):
https://www.obb-italia.com/it/angebote/interrail-eurail or
https://www.obb-italia.com/de/angebote/interrail-eurail

on these trains (and the EC134/135 between Trieste Centrale and Villa Opicina) the one-country pass Austria is valid. A surcharge has to be paid. So it makes sense that the one-country pass Italy is not accepted. However on the interrail website as quoted above the Brenner/Brennero railjets are listed both with Austria and Italy.

R
Railmaster
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  • rvdborgt
  • Railmaster
  • October 13, 2025

Today I received the following answer of the help centre:

Upon checking, I found that Railjet trains are unfortunately not included in the Italy one-country pass. Only holders of the Interrail Global pass are allowed to take Railjet trains.

But I was not able to find these conditions anywhere on the interrail website. In fact, according to this page (https://www.interrail.eu/en/plan-your-trip/tips-and-tricks/trains-europe/railway-companies), Railjet is included.

Customer service is incorrect.

​@Eurail Community Moderator Can customer service please be informed that the OCP for Italy is valid in RJ and EC trains within Italy, including the ones from/to Austria? As you know, the operator themselves accept the pass: it's in their conditions.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
Eurail Community Moderator
Forum|alt.badge.img+7

Today I received the following answer of the help centre:

Upon checking, I found that Railjet trains are unfortunately not included in the Italy one-country pass. Only holders of the Interrail Global pass are allowed to take Railjet trains.

But I was not able to find these conditions anywhere on the interrail website. In fact, according to this page (https://www.interrail.eu/en/plan-your-trip/tips-and-tricks/trains-europe/railway-companies), Railjet is included.

Customer service is incorrect.

​@Eurail Community Moderator Can customer service please be informed that the OCP for Italy is valid in RJ and EC trains within Italy, including the ones from/to Austria? As you know, the operator themselves accept the pass: it's in their conditions.

Hey ​@rvdborgt. I asked our reservation SME to look into this. Hopefully we'll get some news soon.

Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
R
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