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railplanner app issue

  • July 17, 2024
  • 3 replies
  • 67 views
K
Keeps calm and carries on
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Is there an issue with rail planner app? I am not able to see my trips.

 

thanks.

 

Best answer by Eurail Community Moderator

Hi @Karthick, if the issue re-appears, please contact our customer service team. You can also try to contact them via our new Live Chat feature. More information on https://www.interrail.eu/en/support

Have a nice day! :)

    3 replies

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • July 18, 2024

    Yes, quite a few people have problems with disappearing Trips.

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
    K
    K
    Keeps calm and carries on
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    • Karthick
    • Author
    • Keeps calm and carries on
    • July 18, 2024

    What do we do if this happens on travel day? I have booked my train reservations through Rail Europe. Should I take print outs of it and have paper copies to be safe?

     

    Thanks.

    Eurail Community Moderator
    Forum|alt.badge.img+7

    Hi @Karthick, if the issue re-appears, please contact our customer service team. You can also try to contact them via our new Live Chat feature. More information on https://www.interrail.eu/en/support

    Have a nice day! :)

    Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
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