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railplanner app issue

  • 18 July 2024
  • 3 replies
  • 52 views

Is there an issue with rail planner app? I am not able to see my trips.

 

thanks.

 

3 replies

A
Rank
Userlevel 7
Badge +9

Yes, quite a few people have problems with disappearing Trips.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
K
Rank
Userlevel 2
Badge +1

What do we do if this happens on travel day? I have booked my train reservations through Rail Europe. Should I take print outs of it and have paper copies to be safe?

 

Thanks.

Eurail Community Moderator
Userlevel 1

Hi @Karthick, if the issue re-appears, please contact our customer service team. You can also try to contact them via our new Live Chat feature. More information on https://www.interrail.eu/en/support

Have a nice day! :)

Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!

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