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refund/ compensation due yo strike

  • July 31, 2023
  • 2 replies
  • 83 views
J
Full steam ahead

We came back to the UK on Saturday on Eurostar and couldn’t get a train home because of the strikes. We had to get a coach instead.

I want to recoup the extra money we spent on the coach fare but my question is- who do I claim against? Interrail or the train company? We had a 22 day continuous pass.
 

Thank you

Best answer by Olga.

We came back to the UK on Saturday on Eurostar and couldn’t get a train home because of the strikes. We had to get a coach instead.

I want to recoup the extra money we spent on the coach fare but my question is- who do I claim against? Interrail or the train company? We had a 22 day continuous pass.
 

Thank you

Hello! In case of a delay or train cancellation please fill in our Delay Compensation Form here: https://www.eurail.com/en/help/delay-compensation

2 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • July 31, 2023

Normally the train company is responsible to propose/organise an alternative.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
Olga.
  • Olga.Community Manager
  • Community Moderator
  • Answer
  • August 2, 2023

We came back to the UK on Saturday on Eurostar and couldn’t get a train home because of the strikes. We had to get a coach instead.

I want to recoup the extra money we spent on the coach fare but my question is- who do I claim against? Interrail or the train company? We had a 22 day continuous pass.
 

Thank you

Hello! In case of a delay or train cancellation please fill in our Delay Compensation Form here: https://www.eurail.com/en/help/delay-compensation

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