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reset password doesn't wor

  • 7 August 2023
  • 1 reply
  • 49 views

Userlevel 2
Badge +1

This is serious. Here is the message I constantly receive when trying to reset my password (either one I choose or one automatically generated by Firefox.  My own suggested passwords are judged “weak,” something I believe not to be justified.

I attach a screenshot of the message I repeatedly receive.

 

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Best answer by Mukhammad 9 August 2023, 10:31

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1 reply

Userlevel 5
Badge +3

Hi @BrianL, I believe you have a technical error in resetting your password.

Please contact our CS team by submitting your request via https://eurail.zendesk.com/hc/en-001/requests/new. I'd advise you to upload a screen record if possible, so the team will be able to find the solution properly.

Good luck and have a nice day!

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