Skip to main content

I returned 2 paper passes 3 weeks ago and bought mobile ones instead. I am worried that I haven’t received a refund yet as it is a lot of money! Has anyone else had problems with refunds? 
Janice

Refunds should be processed as soon as Eurail receive your paper passes. You can contact customer support to ask about the status:

https://eurail.zendesk.com/hc/en/requests/new


Thank you for your reply.
I have e mailed euro rail support frequently and receive prompt replies but am no further forward. You can see on the system that I cancelled my tickets on 23 December. Can you not put a stop on the paper tickets and give me a refund? I am worried that they were lost in the Christmas post.

Janice


We can't do anything here. We're not working for Interrail/Eurail. Simply fellow travellers helping others during our free time. :)


Okay. Thanks


@Eurail Community Moderator Can someone look into this please?


Thank you


I returned 2 paper passes 3 weeks ago and bought mobile ones instead. I am worried that I haven’t received a refund yet as it is a lot of money! Has anyone else had problems with refunds? 
Janice

Hi Janice! Please contact our customer support here: https://eurail.zendesk.com/hc/en/requests/new for an update on the status of the returned passes. You should receive an answer as soon as possible 🙂


Thank you. Have done 


Reply